Terms of Use
Our personal data protection policy aims to establish a relationship of trust between you and our services, in order to offer you a positive experience, in a completely transparent manner.
Thanks to this policy, we will be able to take your requirements into account and meet your expectations.
In order to maintain your trust, YAMEOGO JOEL WENDENYIDA / CARREFOUR CHIEN guarantees the paramount respect of your personal data, as well as the confidentiality of our customers (hereinafter "Your data").
For complete transparency towards you, in order to guarantee you a secure use of our website CARREFOURCHIEN.COM in all its available versions and related applications (hereinafter the "YAMEOGO JOEL WENDENYIDA / CARREFOUR CHIEN Site"), we provide information on how we process your data, so that our services are always in line with the respect of your rights. In this way, we control the security as well as the confidentiality and non-alteration of your privacy and your data, across all our platforms.
Our policy and we ourselves guarantee that all necessary precautions are taken to protect all your data and against its disclosure, loss or alteration. This is why we provide you with all the elements to easily understand how we process your data. This data will only be kept for the time necessary for its determined management and processing. You will, of course, be able to access and modify your data at any time, as it will be available on your personal spaces on the YAMEOGO JOEL WENDENYIDA / CARREFOUR CHIEN website
To this end, we strive to take all necessary measures to comply with applicable data protection law.
Thus, the undersigned YAMEOGO JOEL WENDENYIDA / CARREFOUR CHIEN commits, through this personal data protection policy, to respect the essential principles of the general European regulation and French law regarding personal data protection, by providing you with information concerning the existence and modalities of the data processing applied here (paragraph 3), the rights you have regarding your data, and by applying these rights ourselves (paragraphs 6 and 10). Any information relating to potential transfers to a third country or recipients is also provided, as well as the retention period of the collected data (paragraph 5) and security measures (paragraph 9).
- WHO ARE YOU?
When we refer to "you" in this Personal Data Protection Policy, it is simply because it is directly related to you and concerns you as a customer of YAMEOGO JOEL WENDENYIDA /CARREFOUR CHIEN, if you have placed an order on the CARREFOURCHIEN.COM website, a customer of YAMEOGO JOEL WENDENYIDA / CARREFOUR CHIEN, if you have created a customer account but have not ordered products or services, or if you have browsed as a visitor on the CARREFOURCHIEN.COM website without having created a customer account or placed an order.
- WHO ARE WE?
YAMEOGO JOEL WENDENYIDA / CARREFOUR CHIEN is an LTD , registered under number 2280758386, represented by YAMEOGO JOEL WENDENYIDA, as CEO and whose head office is located at 03-1435 RUE CREVIER, H4L2X2, MONTREAL, QUEBEC
YAMEOGO JOEL WENDENYIDA / CARREFOUR CHIEN publishes the CARREFOURCHIEN.COM Site and, as such, implements various processing of your Data as a data controller.
- FOR WHAT PURPOSES DO WE PROCESS YOUR DATA?
3.1. When do we collect your personal data?
Your personal data may be recorded if you visit the CARREFOURCHIEN.COM website using cookies, if you create a customer account on the CARREFOURCHIEN.COM website, if you order one of our products or services, or if you agree to be a member of our newsletters (SMS, emails).
Your personal data helps us to streamline your browsing on the CARREFOURCHIEN.COM website, and to offer you a more personalized experience. We can thus best process your orders, provide installment payments, prevent fraud, make necessary refunds, and manage your customer reviews.
3.2. Your navigation on the CARREFOURCHIEN.COM Site
In order to allow you to browse the CARREFOURCHIEN.COM website, we process your data with your consent as the legal basis for this.
3.3. Processing of your orders
To handle and process your orders, we use your data.
We use it to manage mediation, customer relations (including through social networks), our after-sales and distance selling service, our marketing and commercial prospecting activities for the CARREFOURCHIEN.COM website, as well as for the management, deliveries and transport of orders.
The performance of the contract between the two parties (you and us) is the legal basis for the processing of this data.
YAMEOGO JOEL WENDENYIDA's legal obligation / CARREFOUR CHIEN is the legal basis for processing, as far as product recall management is concerned. Your consent or our legitimate interest are, depending on the case, the legal basis for processing for marketing and commercial prospecting actions. Your consent is for the implementation of "flash" payment.
3.4. Installment payment
For orders concerned by installment payment and for certain customers, your data is processed in order to offer you this type of payment. The application of the contract between the two parties is the legal basis for data processing. However, your consent remains the basis for the processing of your bank data.
3.4.1 Klarna
In order to offer you Klarna's payment options, we will transfer your personal data, including your contact details and order details, to Klarna so that Klarna can assess whether you meet the conditions for benefiting from them and adapt them to your needs. Your transferred personal data will be processed in accordance with Klarna's privacy policy.privacy policy.
3.5. Customer Reviews
In order to share your reviews with our customers and visitors and to allow you to leave your review on the CARREFOURCHIEN.COM website, we use your data on the legal basis of your consent or legitimate interest.
3.6. Payment recovery and fraud prevention
In order to allow payment recovery and fraud prevention, we use your data.
Thanks to this, we can also guarantee payment security.
The application of this contract between the two parties as well as the legitimate interest of YAMEOGO JOEL WENDENYIDA / CARREFOUR CHIEN, as data controller, are the legal bases for this processing.
3.7. Advertising agency management operations for YAMEOGO JOEL WENDENYIDA/ CARREFOUR CHIEN
YAMEOGO JOEL WENDENYIDA's advertising agency operations / CARREFOUR CHIEN are managed through the use of your data.
This will allow us to increase our customer and prospect data, manage the maintenance and technical activities of prospects, commercial statistics and advertising campaign studies, update the prospecting files of the body in charge of managing opposition to telephone solicitation, solicitations, the establishment of our contests and lotteries or any other promotional operation except online gambling.
The legal bases for the aforementioned mentions are the user's consent or the legitimate interest of YAMEOGO JOEL WENDENYIDA / CARREFOUR CHIEN
- WHERE DOES YOUR DATA GO?
Your data is transmitted to several internal CARREFOUR CHIEN departments
They are not sent to third parties, except in the situations specified below:
In order to process your orders, your personal data may be transmitted to several service providers specializing in banking transactions, customer relations, after-sales service, delivery, IT development, site management, or the provision of guarantees or insurance.
For installment payments, your data may be shared with service providers such as payment and transaction centers (banks, etc.), or call centers for business process management or customer experience, or, for customer reviews, with a manager for collecting and processing customer reviews.
The CARREFOURCHIEN.COM advertising agency is managed, thanks to your data, by the agency's clients and advertisers.
- DATA RETENTION
The data collected by CARREFOURCHIEN.COM are kept only for the time and assistance necessary for the implementation and completion of the operations mentioned in paragraph 3 of our personal data policy.
We keep certain data collected by CARREFOURCHIEN.COM for a certain time.
In current archives for prospects, for 3 years from the last contact of the customer (they are therefore accessible by the services of YAMEOGO JOEL WENDENYIDA / CARREFOUR CHIEN). We do not carry out intermediate archiving of this data (for data representing an administrative interest for certain services, such as litigation, retention periods are set by the applicable prescription rules).
Regarding our orders, your data will be archived in the current archives for 5 years from the end of the customer's use of the orders, and in the intermediate archives for 5 years from the end of the retention in current archives. The same applies to customers.
Regarding banking data, they are archived in the current archives for the entire validity period of the bank card (plus one day). No intermediate archiving is performed for banking data.
Cookies and their use and duration are detailed in paragraph 7 of our policy.
- EXERCISE YOUR RIGHTS
6.1. You have the right to request access, modification and rectification of your Data.
6.2. You have the right to request the limitation of the processing of your Data.
Important precision: to do this, you must dispute the accuracy of your personal data for the time necessary for us to verify their compliance. Or, in the event that you consider that our use of your personal data is unlawful and you request a limitation of their use and not an erasure. We no longer need to use your data for the purposes mentioned in paragraph 3, but your data are still useful for the establishment, exercise or defense of your rights in court, in the event that you decide to exercise your right to object for the time necessary to verify whether the legitimate grounds we pursue prevail over yours.
6.3. You have the right to request the deletion of your data.
If you demand the deletion of your personal data, YAMEOGO JOEL WENDENYIDA / CARREFOUR CHIEN will still have the possibility of keeping them in an intermediate archive format for the time necessary to fulfill its legal, accounting and tax obligations.
6.4. You have the right to claim the exercise of your right to object to processing used for commercial prospecting purposes.
In the case of prospecting by e-mail, you have the right to request the modification or unsubscription from newsletters by clicking on the hypertext link "unsubscribe me" available in all newsletters, or by directly navigating to the contact page of the CARREFOURCHIEN.COM site.
In the case of SMS prospecting, it is possible to unsubscribe by sending "STOP SMS" to 36007, or by navigating to the contact page of the CARREFOURCHIEN.COM site.
6.5. You have the right to transmit post-mortem prerogatives concerning the storage, deletion and communication of your personal data.
In the absence of this type of prerogative, your successors and heirs have the possibility of communicating with YAMEOGO JOEL WENDENYIDA / CARREFOUR CHIEN to have access to the uses of this data and to allow an "organization and settlement of the deceased's succession" and/or to close the account on the site and/or request the non-continuation of the processing of personal data.
You can also request that your data not be communicated to a third party in the event of death.
6.6. You have the right to claim your right to portability.
6.7. You have the right to withdraw your consent regarding the performance of processing based on this legal basis.
Important precision: If you decide to withdraw your consent, this will not affect the lawfulness of the uses made before your withdrawal of consent.
6.8. You have the right, whenever you wish, to lodge a complaint with the competent supervisory authority (in France, the CNIL: www.cnil.fr).
In order to exercise your rights, please send your complaint (accompanied by your e-mail, surname, first name, copy of your identity document and postal address) to the data protection delegation of YAMEOGO JOEL WENDENYIDA / CARREFOUR CHIEN by e-mail to contact@carrefourchien.com and/or by post to YAMEOGO JOEL WENDENYIDA / CARREFOUR CHIEN, 03-1435 rue Crevier, H4L2X2, MONTREAL, QUEBEC / COMPANY ADDRESS
We will send you a response within a maximum of one (1) month after the date of receipt of the complaint.
- COOKIES
7.1. What is a cookie?
When you browse a website such as the YAMEOGO JOEL WENDENYIDA / CARREFOUR CHIEN site, it may, depending on your choice, insert a text file on your receiver (computer, phone or tablet), via your browser.
This text file is called a COOKIE. This cookie then allows the website like CARREFOURCHIEN.COM , during the prescribed period of validity or registration of the cookie, to identify your receiver used when you make another visit.
Only the issuer of a cookie is likely to read or modify the information contained in this cookie.
7.2. What are cookies used for on CARREFOURCHIEN.COM ?
Different types of cookies can be classified into categories. Some are issued directly by YAMEOGO JOEL WENDENYIDA / CARREFOUR CHIEN and its service providers, but some sometimes come from third-party companies.
7.2.1. Cookies issued by CARREFOURCHIEN.COM and its service providers
There are several categories of cookies that may be found on your emitter when you browse our website:
7.2.1.1. "Essential" Cookies
In order to access our site, "essential" cookies are necessary, they are used, for example, to place an order.
If they were not present, you might encounter navigation problems on the site and be unable to place an order.
"Essential" cookies also allow CARREFOURCHIEN.COM to track its activity.
They can be inserted on your emitter by CARREFOURCHIEN.COM or by its service providers.
7.2.1.2. "Analytics and Personalization" Cookies
"Analytical and personalization" cookies are not mandatory, they will allow us to facilitate your searches, optimize your experience with us, thanks to them we can better target your expectations as well as adapt our offers and maximize the organization of our site.
7.2.1.3. "Advertising" Cookies
Advertising cookies are displayed in the advertising spaces of our site. The benefit for you is that your browsing time is better and optimized thanks to the presentation of relevant offers and advertisements for you.
For this, "advertising" cookies will target your expectations in real time and offer you advertising content adapted to your desires and current interests, through your recent browsing history on other sites.
This avoids presenting you with advertising content that is of no interest to you. At the same time, YAMEOGO JOEL WENDENYIDA / CARREFOUR CHIEN prefers to see its offers and advertisements offered to users who will be interested in them.
The advertising content offered may contain cookies issued by CARREFOURCHIEN.COM or by its service providers, or by third parties through the association of a cookie with the advertising content of an advertiser.
7.2.2. Cookies issued by third-party companies
Third parties using cookies on our site use their own privacy policy for this purpose. These cookies are not necessary for the use of our site.
7.2.3. Cookies issued by third-party applications integrated into our site
When you browse our site, we may include computer applications from a third party, in order to offer you the possibility of sharing content and/or your opinion from our site with other people, for example when you click on the "share" or "like" buttons that come from social networks.
These social networks can then identify you through these buttons even if you have not used them during your navigation on the site. They can do this if during your last navigation on the site you were simultaneously connected or active on your emitter to your social network. We have no control over the uses they employ, nor over the data they hold.
To find out more about the use of your data and advertising content, you can go to your social networks and consult their personal data protection policies. You should then be able, thanks to these policies, to manage your settings according to your preferences on the user accounts of each of the social networks on which you are registered.
Presumed social network privacy policy, click on the social network of your choice:
Facebook: https://fr-fr.facebook.com/privacy/explanation
Twitter: https://twitter.com/fr/tos
Google +: https://policies.google.com/terms?hl=fr
Regarding our advertising network, we remind you, as mentioned just before, that all our advertising spaces may contain cookies from third parties (advertisers originating the advertisements presented, third-party service providers of the advertiser…).
They can therefore, with these cookies and for their prescribed validity period, offer advertisements in the spaces made available for third-party advertisements, record the number of contents they offer in our spaces, know the audience of these advertisements and the number of clicks; thanks to this they can claim the sums due to them and establish their statistics. They can also know that your device is the one that previously visited another site containing one of their advertisements, and therefore target and personalize their content if necessary.
7.3. The options offered by your browser software (Internet Explorer, Firefox, Google Chrome, etc.).
Your browser software contains many options that you have and that you can adjust according to your preferences. Through this, you can then accept or not accept cookies on your device.
However, if you choose to accept the recording of these cookies on your device, then, during your visits to sites or content with cookies present, these will be automatically recorded on your device.
Depending on your preferences, you can choose to activate a reminder asking you again whether you accept or refuse cookies before their potential recording, or refuse this cookie recording on your device each time.
However, it is important to emphasize that the choices you make during this setting may modify or alter your Internet browsing or on certain sites or services that are obliged to use these cookies (such as for placing an order on our site, for example).
In the event that you prefer to refuse these cookies on your device or delete those already recorded, we decline all responsibility for the consequences of the alteration of the functioning of our services, which would result from the inability of our services to record or have access to the cookies that serve their functioning.
7.3.1. How to choose your options according to your browser?
You have different possible options and choices available depending on your browser. To learn more, you can consult its help menu.
Internet Explorer™: http://windows.microsoft.com/fr-FR/windows-vista/Block-or-allow-cookies
Safari™: https://support.apple.com/kb/PH19214?locale=fr_FR&viewlocale=fr_FR
Chrome™: http://support.google.com/chrome/bin/answer.py?hl=fr&hlrm=en&answer=95647
Firefox™: http://support.mozilla.org/fr/kb/Activer%20et%20d%C3%A9sactiver%20les%20cookies
Opera™: http://help.opera.com/Windows/10.20/fr/cookies.html
- TRANSFERS OUTSIDE THE EUROPEAN UNION
Most of the time, your data is kept within the European Union.
However, when our service providers are located in countries outside the European Union, we share some of your data with third countries, such as third countries where the European Commission has not carried out an assessment of the level of compliance.
In this case, we make sure that this data sharing is done in accordance with the relevant regulations and that the protection of your privacy and fundamental rights is guaranteed (for example, by using contractual clauses from the European Commission).
The data protection officer can, upon request, provide you with more information about data transfer.
- SECURITY MEASURES
Thanks to the technical and organizational measures we take, we can guarantee a level of security in line with the risks to the rights and freedoms of natural persons with regard to the points mentioned in point 2. To do this, we take into account the origin, scope, context, costs and state of knowledge, the purposes of processing, but also the identified risks.
In addition, we comply with the PCI DSS payment card industry security standard, which reflects our commitment to security.
- PROFILING AND AUTOMATED DECISION-MAKING
Through the automated processing we use (profiling, for example), you are subject to the legal effects that attract you.
All of this is essential for the conclusion or execution of the contract that binds you to us.
This is how we can propose and carry out the automation of customer identification and "payment in 4 installments". The foundations of this operation are linked to the analysis of different variables concerning the type of products, the services ordered, or the customer profile.
If the risk is evaluated with these statistics as being too high (fraud/unpaid), then this payment method will not be offered.
However, if you wish, you can obtain human intervention even if the decisions are automated, so you can give your opinion and/or oppose the automatic decision.
- POLICY UPDATE AND REVISION
Our personal data policy will be updated whenever necessary to always be in line with the applicable regulations for the protection of your data (at least every three (3) years).
All rights reserved – July 1, 2022