Shipping and Returns Policy

DELIVERY COSTS:

- All orders placed on our site have a fixed cost of 4.90 euros.
For purchases over 50 euros, delivery charges are free.
- Delivery charges are automatically updated when you enter your personal information on the payment page.
All our orders have a tracking number provided by La Poste Colissimo / ColiColi / Colis Privé

ORDER TRACKING:

Depending on the logistics company responsible for delivering your package, order tracking can be done via the following links by entering your tracking number:
https://www.colisprive.fr/
https://www.colicoli.fr/tracking
https://www.laposte.fr/outils/suivre-vos-envois

PROCESSING TIMES:

- For our order processing times, please allow 1 to 2 business days.

DELIVERY TIMES:

- All our orders are delivered within 5 to 7 business days once your order has been processed.

MISSING ITEM:

- If your order or part of your order has not been delivered, please wait 24-48 hours longer than the estimated time. After this time, please send us an email at the following email address: contact@carrefourchien.com .
Our team is committed to responding to you within 24 hours.

 

Returns and exchanges:

At YOUR BRAND, we do our best to make our product descriptions as detailed as possible so that you don't encounter any surprises when you receive our products.

We want our customers to know exactly what they are ordering.

 

Order cancellation policy:

We are proud of our ability to quickly process all orders placed on our site.

Most orders are processed within 12 hours. If you wish to cancel your order for any reason, please send us an email at carrefourchien@gmail.com as soon as possible.

A large majority of in-stock items are processed and/or shipped within 12 hours, so it is imperative that you contact us during this period so that we can attempt to cancel your order before it is processed and/or shipped.

No cancellation requests for your order can be taken into account if it has already been processed.

 

Incorrect address:

It is your responsibility to verify the accuracy of this address and to contact us promptly to specify a modification. This can only be carried out if your order has not yet been processed.

We cannot be held responsible for incorrect shipping information. We are also not responsible for refused or undeliverable orders (inaccessible addresses, incomplete addresses...).

In these latter cases, these packages may be returned to us, but not systematically.

If your order is returned to the sender, we offer you a refund of your order minus shipping costs or we offer to reship, according to your choice.

You are not eligible for re-shipment or a refund of your order until your package has been received by the sender.

 

Return Policy:

We accept returns* for any reason!

Whether you are dissatisfied or have simply changed your mind. Our return policy is 30 days from the time you receive your products.

If for any reason you are not satisfied, simply fill out this return form .

Sign it and send it with your package to the address we will provide when you write to our support.